FAQs

Find answers to many common questions below

Product Information

Do Jupiter instruments come with a case?
All new Jupiter instruments come with a new Jupiter case.
How can I get a copy of owner’s manual?
Click here to download owner’s manual of Jupiter instruments.
What other accessories are included with my new Jupiter instrument?
Click Here to locate an authorized Jupiter dealer or distributor in your region to find out about additional accessories.

Where To Buy

Can I buy directly from Jupiter?
You can only purchase Jupiter instruments and accessories through an Authorized Jupiter Dealer.
How can I find a retailer near me?
Click here to locate an authorized Jupiter dealer or distributor in your region.

Warranty Information

What is the Jupiter Standard Warranty?
For complete warranty information click here.
How do I register my instrument for warranty service?
Click here to go to our Product Registration form.
I had a part break, what do I do?
You can contact us between 8 AM - 6 PM CST.

Phone: (800) 446-6010
E-mail: Jupiter.USA@khsmusic.com

Artist Sponsorships

How do I become a Jupiter B.A.N.D. artist?
Click here to contact us.
Who is on your artist roster?
For a complete list of Jupiter Artists, Educators, and Ensembles click here.

Jupiter/Mapex/Majestic Academic Alliance

How does my school become a member of the Jupiter/Mapex/Majestic Academic Alliance?
Click here to contact us.

Company

Do you have any job openings at Jupiter?
For employment opportunities with KHS America click here.
How can I contact Jupiter directly?
There are several ways to contact us.
 
For Warranty Claims or questions we encourage you to communicate with your local Jupiter Dealer or Email Jupiter directly at: Service.USA@khsmusic.com
 
If you are interested in elevating your business to an Authorized Jupiter Dealer or need assistance for sales related inquires please Email: Jupiter.USA@khsmusic.com
 
KHS America is the proud distributor of Jupiter in the USA.
 
KHS America
12020 Volunteer Blvd
Mt. Juliet, TN 37122
What is your Privacy Policy
Jupiter in the USA is under the KHS America Privacy Policy. To review our privacy policy including our use of cookies, please visit khs-america.com/privacy.

Still need help? Email Us.