FAQs

Find answers to many common questions below

Product Information

Do Jupiter instruments come with a case?
All new Jupiter instruments come with a new Jupiter case.
How can I get a copy of owner’s manual?
Click here to download owner’s manual of Jupiter instruments.
What other accessories are included with my new Jupiter instrument?
Basic accessories for using and maintaining your Jupiter instruments, such as mouthpiece, polish cloth, oil for lubrication…etc are included. However, for different instruments, the included accessories may be different.

Warranty Information

How do I get warranty service for my instrument?
Click here to contact Jupiter local distributors for warranty service.

Where To Buy

Can I buy directly from Jupiter?
You can only purchase Jupiter instruments and accessories through an Authorized Jupiter Dealer.
How can I find a retailer near me?
Click here to find Jupiter distributors for authorized dealers.

Accessories, Parts, & Add-Ons

I had a part break, what do I do?
Please contact the authorized Jupiter dealer where you purchased the product with all available details.

Artist Sponsorships

Who is on your artist roster?
For a complete list of Jupiter Artists, Educators, and Clinicians click here.

Still need help? Email Us.